Shipping & Returns
SHIPPING POLICY
Wild&Madder aim to dispatch your order within two working days. The delivery of your item will depend on your choice of shipping. We currently only dispatch to within the UK but are looking to expand this and will certainly consider individual international deliveries should they arise. Shipping charges will obviously vary accordingly for those customers.
Inks will be dispatched in our beautiful, carefully selected traditional-looking bottles as seen on the website and they will be securely hand-packed before dispatch. We endeavour to use as much recycled, sustainable packaging as we can.
Fabrics will be packaged wrapped carefully in brown paper.
Return & Exchange Policy
We are keen to highlight that we find natural inks so exciting because there is always a slight degree of unpredictability. With this in mind, it is important that our customers realise that they may change as they dry and may develop or fade over time too. The test samples shown on the website were done with a metal calligraphy pen and a brush. You may notice that often the shades shown vary as a result of how they reacted with these application techniques, this is also likely to be the case when you use them at home.
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The fabrics are all washed after dying to remove any excess dye but it is worth remembering that they too may change over time. They will also have natural variation in colour as a result of the dying process, again this is why we love them. Each section is unique.
We would love to receive feedback on our products and photos of how you have used them. If you are not happy with your purchases do please get in touch so we can discuss a replacement or refund.
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